Dear friend, before you choose and pay for the lessons package make sure that you can find at least two or three hours a week for lessons and study during the further period of time. 

I do not give refund if you decide to stop learning in the middle of period. 

If you cannot attend your current course due to personal reasons (vacation, business trip, sick leave, etc.), you may transfer the balance of the course (i.e. the remaining lessons) to another agreed, later date. 

Tuition covers not only the actual lesson time spent with the student, but time preparing for each student as well. The listed prices include: 

1. 60-minute classes;

2. Detailed needs assessment;

3. An individualized plan for each student's course of study;

4. Оnline learning materials (PDF worksheets, E-books, audio and video) developed specifically for you;

5. Teacher's feedback and checking homework;

6. Russian cultural training program; 

7. Scheduling, maintenance, and technology.

As a rule, mini groups consist of 2 learners. You can study with your friends, relatives or coworkers.  

You can pay less when you study in a mini group with your relatives, friends or coworkers. 

How can I cancel or reschedule a class?

If you are unable to attend the lesson in the pre-agreed time you can cancel or reschedule a booked lesson without any fee up to 24 hours before the lesson. If you cancel less than 24 hours before the lesson, you will be charged for a lesson. Of course, if the lesson did not take place because of technical issues, you will not be charged for it. To cancel or reschedule your lesson, make a Viber call or email me to study@therussianvoice.com and we will arrange another day and time for the next class. 

What happens if I late for my online class?

Please, try to be on time for your online lessons. If you start a class late, the study session will finish at the scheduled time. Your teacher will wait a maximum of 10-15 minutes for you to come to your class. If you have not arrived in 10-15 minutes, she will stop waiting and go offline on Skype. As a result, you will lose this lesson from your package. If you have a technical problem with your connection or your computer, you can email me or make a call, and we will reschedule the lesson. Therefore, it is strongly advised that you check that your hardware and Internet connection are fit for online learning. 

I can't attend my current course due to vacation or sick leave. What should I do?

If you cannot attend your current course due to personal reasons (vacation, business trip, sick leave, etc.), you must submit a request to study@therussianvoice.com or notify me at the end of the lesson. We will transfer the balance of your course (i.e. the remaining lessons) to another agreed, later date and you will not lose your lessons. 

What happens if my teacher cancels the lesson?

Sometimes your teacher needs to cancel the lesson or several lessons due to her personal circumstances (vacation, business trip, sick leave, etc.). In this case, she will notify you by email or at the lesson. The balance of your course (i.e. the remaining lessons) will be transferred to another agreed, later date and you will not lose your lessons. 

Dear friend, before you choose and pay for the lessons package make sure that you can find at least two or three hours a week for lessons and study during the further period of time. 

I do not give refund if you decide to stop learning in the middle of period. 

If you cannot attend your current course due to personal reasons (vacation, business trip, sick leave, etc.), you may transfer the balance of the course (i.e. the remaining lessons) to another agreed, later date.